CORONAVIRUS (COVID-19) HUB – Advice For Consumers & Our Network Partners

Following the recent restrictions on the housing market as a result of the current coronavirus (COVID-19) pandemic, we have created a dedicated hub which provides guidance and support for consumers and our network surveyors. Take a look below.

A message from our Managing Director, Simon Jackson:

We’re continuing to review how best to serve our lender clients and consumers, while providing support to our staff and network during this unprecedented time. With the landscape of the housing market constantly changing, we’ll be updating our website with the information that you need.

You can find out what we’re currently doing to reduce the impacts of coronavirus (COVID-19) on our valuations and home surveys by taking a look at the frequently asked questions for surveyors and lenders below.

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Key Business Changes
Advice To Consumers
Advice To Our Network Surveyors
Our Updates
Useful Resources
Contact Us

Key Business Changes

Is the SDL Surveying office closed during the coronavirus (COVID-19) outbreak?
Yes, in line with Government advice, our office in Chilwell is closed due to the current coronavirus (COVID-19) outbreak. Despite this enforced working from home regime, we will strive to operate a business as usual approach. Business and service disruption should be limited as our key functions continue to operate remotely, as far as possible, so that we can continue to provide our usual high level of support to our lender clients and consumers.

Is SDL Surveying making use of the Government’s Job Retention Scheme?
In a bid to avoid compulsory redundancies, we have imposed a recruitment freeze on head office staff and halted all discretionary expenditure. In order to achieve this, and to continue providing quality service for our lender clients and consumers, we have used the Government’s Job Retention Scheme to furlough a number of colleagues from April until the market shows some recovery.

Are SDL Surveying still recruiting surveyors during the coronavirus (COVID-19) outbreak?

During this difficult period, we’re still planning ahead for a bright future and looking to expand our team of surveyors when normal business resumes. As a result, we’re conducting confidential interviews by video call and offering pre-contract agreements to successful candidates for when physical inspection volumes return to their expected levels.

We would be delighted to hear from professional surveyors who would be interested in understanding what SDL Surveying can offer. To investigate further, please e-mail with your contact details.

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Advice To Consumers

As of 13th May 2020, our surveyors have recommenced physical inspections with immediate effect with new safety procedures in place to protect both you and our surveyor from coronavirus (COVID-19).

All SDL surveyors will adopt a specific post-lockdown inspection procedure – already approved by our lender clients – and each has received their own Personal Protection Equipment (PPE).

As inspections begin to take place, we will keep abreast of guidance from both the Government and the Royal Institution of Chartered Surveyors (RICS), plus we will listen to feedback from both surveyors and consumers in order to amend and refine its procedures accordingly.


Our safety procedures are outlined for consumers in the short video below:

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Advice To Our Network Surveyors

What will happen with the regular SDL Surveying regional CPD events?
We are currently working to provide a remote solution, we will keep you updated with further developments on this.

I am a new SDL network surveyor, who was due to attend an iPad and Valuation training course to enable me to carry out work for SDL Surveying, what will happen now?
You will be invited to attend a training course once SDL Surveying are permitted to carry out physical mortgage valuations and surveys once again. The Panel Management Team will stay in touch.

How will SDL Surveying support network firms who are considering furloughing employed surveyors?
We want to be as supportive as we can to our network firms who are considering furloughing their employed advisers. In line with the Government’s guidelines, the furloughed surveyors, whilst remaining in the employment of the network firms, are not able to provide any service to their employer or contribute to revenue generation. However, as they are employees in ‘professional’ roles, they are still able to complete CPD, and we strongly recommend that they do so, to ensure they can do physical inspections without any delay once we are permitted to do so.

Which Government support schemes are available to my business during the coronavirus (COVID-19) disruption?
The Government has launched a range of temporary measures to support businesses through the period of disruption caused by coronavirus (COVID-19). We’ve collated the schemes that are most applicable to our network firms below.

Please click the scheme headers to review the full information on each scheme.

Coronavirus Job Retention Scheme
All UK employers with a PAYE scheme will be able to access support to continue paying part of their employees’ salary for those that would otherwise have been laid off during this crisis. HMRC will reimburse 80% of wages, up to a cap of £2,500 per month.

Self-Employed Income Support Scheme (SEISS)
The scheme will provide a grant to eligible self-employed individuals or partnerships, worth 80% of their profits up to a cap of £2,500 per month. The scheme will be open to those where the majority of their income comes from self-employment and who have profits of less than £50,000.

Small Business Grant Funding
Support for small businesses that already pay little or no business rates because of small business rate relief (SBRR), rural rate relief (RRR) and tapered relief. This will provide a one-off grant of £10,000 to eligible businesses to help meet their ongoing business costs.

The Coronavirus Business Interruption Loan Scheme
The Coronavirus Business Interruption Loan Scheme supports small and medium-sized businesses, with an annual turnover of up to £45m, to access loans, overdrafts, invoice finance and asset finance of up to £5 million for up to six years.

Support for Businesses Paying Tax
All businesses and self-employed people in financial distress, and with outstanding tax liabilities, may be eligible to receive support with their tax affairs through HMRC’s Time to Pay service. These arrangements are agreed on a case-by-case basis and are tailored to individual circumstances and liabilities.

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Our Updates

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Useful Resources

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Need Support?

If you have any further questions please don’t hesitate to get in touch and we’ll get back to you as soon as possible.

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