Lender Support

Partner with us

Working with lenders to reduce the time from mortgage application to offer

Our Targets

Ensure all reports are right first time

Deliver 75% of reports within 4 days SLA

Decline zero jobs each month

Our Service

SDL Surveying was established in 1989 and has been working with a number of global banks and a mixture of organisations within the UK residential property market. Our operation centre was the pioneer in developing many of the approaches now commonly accepted in residential valuation panel management. The business was created with the intention of providing a true national panel management of surveying firms and technical support for our lender clients. We believe our business infrastructure, expertise and true passion to deliver outstanding customer services is key to our success.


What Is Lender Support?

We can deliver guaranteed capacity all year round, not just in the seasonal quieter months. Our business model has changed within the last three years to enable us to cement true partnerships allowing us to secure capacity. Together we have created a network of firms joining the SDL Surveying family delivering the individual surveyors/firms with the following benefits:

  • Guaranteed allocation on agreed days of the week
  • iPad technology with comparables delivered to device
  • Fully-managed and optimised booking process
  • Expert technology and audit support
  • Free CPD events and training
  • Self-billing

Our Capacity

With our in-house and network capability we now have 400 active surveyors, with access to an additional 700 surveyors via the traditional panel if required. The SDL Surveying model is evolving rapidly, and we continue to encourage smaller surveying firms to join the network which will be the future of SDL going forward. All distribution is awarded on the same performance management criteria.

League Table

Remote Valuations

SDL Surveying has partnered with recognised accredited data providers to enable bespoke remote (AVM and Desktop) services, engaging industry-leading technology and providing targeted professional scrutiny of data and local market conditions where required. Whatever your risk appetite, SDL Surveying can tailor a technical solution to meet your needs and enable your improved time-to-yes.

Risk Management

At SDL Surveying, we place huge emphasis on compliance and competence in order to protect our clients and their customers. Our dedicated Technical Services and Audit team works hard to monitor service standards and provide bespoke lender policy advice, ensuring that we continue to mitigate risk whilst helping our clients meet fast-evolving lending requirements.

New Build Exposure Risk

SDL Surveying are able to help our lender clients manage new build risk in an innovative way by overlaying a wide net of centralised data onto continually updated archive information. A specialist SDL Surveying new build team can provide information which empowers our lender clients to quickly reassess their new build exposure risk criteria at any time, based on updated SDL risk and exposure alerts. SDL Surveying are committed to enabling wider lender understanding of new build risk, innovative constructions and enhanced reporting standards as this sector grows and evolves.

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