Modern Slavery Policy and Statement

April 2019


SDL Property Services Group Limited (SDL) and its subsidiary companies are all committed to conducting their businesses in a socially responsible way. SDL businesses seek to carry out their operations in accordance with appropriate ethical standards and be honest and fair in their relationships with customers and suppliers. As part of this, SDL is dedicated to ensuring that effective systems and controls are in place to safeguard against modern slavery and human trafficking occurring within our businesses or any of our supply chain.


In accordance with the Modern Slavery Act 2015 (“Act”), SDL has published this statement on behalf of its relevant subsidiary companies (“SDL”). This statement sets the steps that members of the SDL Group has taken during the financial year ending 31st March 2019 to prevent modern slavery and human trafficking from occurring within its business and supply chains. The initiatives included in this statement will continue to be implemented during 2019 and will be reported on during 2020.

SDL Group Businesses

SDL through its subsidiaries is a leading provider of property services to its key customer groups:

  • Services provided to consumers include real property auctions (buying and selling real property), property management services (lettings management, estate management, build to rent investment), financial services (mortgage brokerage and protection and general insurance brokerage services) and surveying services (building survey reports, home buyer survey reports and Homescore reports).
  • Services provided to mortgage lenders include valuation and panel management services
  • Services provided to mortgage brokers include mortgage network services for appointed representatives and directly authorised firms and software distribution.
  • Services provided to Century 21 franchisees include compliance and business advice and provision of certain business services such as marketing material and websites.
  • Services provided to SDL Property Partners franchisees include compliance and business advice and provision of procured services such as professional indemnity insurance, software licences and marketing material.
  • Services provided PRS clients include lettings management services.

SDL’s financial reporting includes five divisions:

  • Auctions
  • Surveying
  • Property Management
  • Mortgage Services
  • Group

As at 31st March 2019, SDL through its subsidiaries employed circa 650 people across the UK, where its business operations are entirely based.

SDL Group Supply Chains

Members of SDL Group have established direct relationships with a number of primarily UK-based suppliers who deliver a variety of services including: professional services, utilities and telecoms, and facilities management. As part of its service delivery, members of SDL Group procure services not just for themselves, but also for the benefit of some of the customers of other group companies (for instance, engaging contractors to provide maintenance services to properties managed by the Group).

The vast majority of services are procured via specialist individuals employed or engaged by members of the SDL Group (relationship managers).

SDL Group Policies and Contractual Provisions

The approach of members of SDL Group to the promotion of human rights and ethical issues is contained within SDL HR Policies which include but not limited to:

  • Anti-Bribery and Corruption Policy
  • Equal Opportunities Policy
  • Recruitment Policy
  • Whistleblowing Policy
  • Grievance Policy
  • Anti-Bullying and Harassment Policy

The SDL HR policies apply to all individuals employed or engaged by SDL and our subsidiaries. Employees can use the whistleblowing policy to report suspected concerns within the SDL businesses and supply chains.

Since the enactment of the Act members of the SDL Group have taken steps to seek to ensure that any new agreements with suppliers include an express obligation for suppliers to comply with the Act, to implement due diligence procedures within its own supply chains and notify SDL in the event of any actual or potential incidence of modern slavery (for instance, when contractors sign up on SDL Property Management’s portal they agree to terms which require them to comply with the Act). In the event of a breach of these provisions, members of SDL Group will seek to resolve any issues with its suppliers and it may also seek to terminate the relationship with the supplier where a resolution is not achieved. This provision is regularly reviewed, and relevant amendments made.

SDL Group Due Diligence

Members of the SDL Group have identified our supply chains as the main area of risk and exposure to modern slavery.

The suppliers used by SDL Group have been identified as low risk. The suppliers which provide manufactured goods to SDL Group are very few, limited to marketing providers (providing posters etc), facilities providers (providing toiletries etc) and food and drink suppliers (a local catering company and Tesco). Other suppliers to SDL Group mainly provide in-person services, such as maintenance services and recruitment services.

Contractors used by SDL pass through an on-boarding process, which includes terms requiring them to comply with the Act and provide a copy of their modern slavery statement where requested.

SDL Group Areas of Risk

Overall exposure to modern slavery for members of the SDL Group is lower than other sectors given the nature of the property services sector in which our businesses operate, the types of services we procure and the fact that our business operations and those of the majority of our suppliers are primarily based in the UK.

Notwithstanding the above, SDL Group is not complacent and understands that the procurement of recruitment and facilities services and the use of subcontractors are practices which may bring about increased risks of modern slavery within supply chains.

Accordingly, SDL is taking steps to mitigate such risks, including:

  • Requiring suppliers to implement due diligence procedures for its own suppliers and subcontractors
  • Having in place stringent checks on our recruitment agencies and ensuring our own internal recruitment processes meet the minimum legal requirement

As part of this, SDL Group complies with all relevant legislation including the Immigration, Asylum and Nationality Act 2006 and ensures that all appropriate checks are carried out to maintain compliance.

If further risks are identified, SDL Group will consider such risks and take appropriate steps to address any emerging risks.

SDL Group Training

SDL Group understand the importance of training employees to enable them to be able to identify risks of modern slavery. SDL Group employees receive information that allows them to understand the requirements under the Act in the form of this policy. They also receive our whistleblowing policy, which would allow them to raise concerns anonymously.

KPI Monitoring

The SDL Board appreciates that the approach to combatting modern slavery will have to adapt over time in response to findings following the completion of various risk assessments.

The SDL Board intend to monitor the following KPIs over the next financial year to measure how effective the processes have been:

  • The number of employees who have received training on modern slavery risks
  • The number of suppliers we have carried out a risk assessment on

This statement and policy have been approved on behalf of the SDL Board on 26th March 2019.

Signed by Colin Anderton, Group Financial Officer on behalf of:

SDL Property Services Group Limited

SDL Group Services Limited

SDL Surveying Limited

SDL Auctions Limited

Maurice McNeill Iona Limited

SDL Lettings Management Limited

CP Bigwood Management LLP 

SDL Estate Management Limited

Wise Living Homes Limited

Stonebridge Mortgage Solutions Limited

Stonebridge Genus Limited

Revolution Company (Essex) Limited

MoneyQuest Mortgage Brokers Limited

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